Latestays

latestays.com Reservation Help Center

 

Help Topics

Understanding our Offers
General Information
Children Policy

Making a Reservation and Payment
Booking Process
Making Payment

Changes in Reservation Details
Extension of Stay
Cancellations/Amendments

Arriving at the Hotel
From the Airport
Hotel Formalities

Making a Reservation and Payment - Making Payment


8. When and how much will you charge my credit card?

Charges to your credit card will occur once your booking is confirmed.

The amount charged is the amount shown on our Booking Form prior to you clicking the "Book It!" button. This amount will also be quoted on our Booking Page as either the total pre-paid amount of your stay, or as a deposit of the total amount of your stay with the balance to be paid by you to the hotel at check-out.

We will charge a non-refundable booking fee for each booking. For further details regarding the booking fees imposed please refer to our Customer Terms and Conditions.

9. How can I make payment?

We accept payment by credit card.

Depending upon the currency of the booking, your credit card's currency and the country in which your credit card was issued, your credit card provider may impose foreign exchange fees and other fees, which are in accordance with your arrangements with that credit card provider.

If the credit card holder is not one of the people staying at the hotel, the cardholder will need to sign our Credit Card Authorisation Form, which will be sent to your email address as soon as your booking is made. For further information please Contact Us.

10. Is your system secure?

We use 128-bit encryption to protect your credit card details. Your booking information is collected using a secure server operating under our own SSL Security Certificates issued by Thawte, transmitted in encrypted form and saved in a secure offline environment. We pass on your booking information only to the hotel that your booking is made with to enable them to register your booking.

Please remember that email is not a secure means of communication so never include your credit card details in an email to us.

11. What credit cards do you accept?

We only accept Visa and MasterCard.

12. The credit card number is correct, but it is declined. Why?

There are many reasons why your credit card may be declined.

Here are the most common examples:

  • The credit card expires before the date of your check-in

  • You have reached your credit limit

  • The use of your credit card is for domestic purposes only (or limited to certain countries)

  • You may have provided the wrong security code on the back signature panel, or the wrong name on your credit card

If it is not one of these reasons, please contact your credit card provider directly or proceed with another credit card if possible.

13. What happens to my booking if my credit card is declined?

If your credit card is declined, your booking is not confirmed and you have not been charged.

14. How do I know whether you can successfully charge my credit card or not?

We will send you a Booking Confirmation Email once we have successfully charged your credit card.

15. I need an official receipt. Can you do this?

You can print your Booking Voucher as your tax invoice. Please contact us for further assistance.

16. How do I see the booking charge in my credit card statement?

Your statement will show a reference to either Asia Web Direct or LateStays.com.

17. The amount on my credit card statement is different to the amount I thought I was going to be charged. Why?

Depending upon the currency of the booking, your credit card's currency and the country in which your credit card was issued, your credit card provider may impose foreign exchange fees and other fees, which are in accordance with your arrangements with that credit card provider.

Please contact your credit card provider for further information.