Arriving at the Hotel - Hotel Formalities
2. How do I check-in at the hotel?
You will be required to provide the hotel with a credit card at check-in to cover incidental charges like meals, drinks, laundry, etc. The person registering at check-in must be at least 18 years of age.
The hotel will also ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. The hotel may retain a copy of this photo ID and may supply this identification information to us.
3. What is the check-in and check-out time?
Check-in and check-out times vary between hotels. In general check-in is from 14:00 and check-out is before 12:00 noon, however please check the Offer Details and Conditions.
Early check-ins and late check-outs are mostly subject to availability and depend on the individual hotel policy. If this is a special requirement you should mention it in the "Requests" box on the Booking Form. Any additional charges will need to be paid directly to the hotel.
4. I have lost my Booking Voucher. What do I do?
Our Client Service team can resend the Booking Voucher to the hotel on your behalf at the time of check-in. Please contact us to arrange this.