Help Topics

Understanding our Offers
General Information
Children Policy

Making a Reservation and Payment
Booking Process
Making Payment

Changes in Reservation Details
Extension of Stay
Cancellations/Amendments

Arriving at the Hotel
From the Airport
Hotel Formalities

Arriving at the Hotel - From the Airport

1. What happens to my hotel booking if my flight is delayed?

If you are going to be more than 24 hours delayed then we strongly advise you inform us by e-mail, telephone or on-line chat - prior to your scheduled check-in date.

If you are not able to contact us, the hotel is normally obliged to hold the room for the first night's stay. Thereafter, your reservation is treated as a NO SHOW and will be charged accordingly.