Latestays

latestays.com Reservation Help Center

 

Help Topics

Understanding our Offers
General Information
Children Policy

Making a Reservation and Payment
Booking Process
Making Payment

Changes in Reservation Details
Extension of Stay
Cancellations/Amendments

Arriving at the Hotel
From the Airport
Hotel Formalities

Making a Reservation and Payment - Booking Process


1. How do I book my room?

  • Select the country, location and area you would like to stay in and choose your desired hotel

  • Check the hotel information and room rates displayed on the web page

  • Once you know which hotel you would like to book, click "BOOK this hotel"

  • Select your desired dates and click "BOOK these nights"

  • To find out the total booking charge, complete all of the required "Guest Details" information

  • Enter your contact details in the "Contact Information" section. Please provide a contact number that you will be available on while travelling so we can reach you should we need to discuss your booking

  • If you have any special requests please note them down. However these requests cannot be guaranteed until you check-in

  • Enter your credit card information. You can read about the security details of our credit card processing under the section Making a Payment

  • Make sure you read and understand both our Customer Terms and Conditions and the Offer Details and Conditions which are specific to each deal

  • Check your booking details once more and click "Book It!" to process your booking

Bookings are finalised when you receive a Booking Confirmation Email from us. At the time of booking you must ensure the email address given is correct and reachable. If you do not receive any email from us within 24 hours, please contact us immediately.

2. I have filled in your Booking Form and submitted my credit card information. What happens next?

After you click "Book It!" your booking is processed. If you are directed to a Booking Confirmation Page your booking has been instantly confirmed and a Booking Confirmation Email will be sent to your specified email address shortly. Your booking has been automatically made with your desired hotel.

We will always contact you by email regarding the status of your booking so please make sure the email address provided is correct and reachable.

3. When is my booking complete?

Bookings are finalised when you receive a Booking Confirmation Email from us. At the time of booking you must ensure the email address given is correct and reachable. If you do not receive any email from us within 24 hours, please contact us immediately.

4. What is a Booking Number?

Once you click "Book It!" you submit a booking order and our booking system will automatically assign a unique identification number to your booking. We will use this unique Booking Number to identify your booking. You should use your Booking Number in all correspondence with us.

5. What is a Booking Voucher?

The Booking Voucher is your proof of purchase and will be sent to you with your Booking Confirmation Email. You will need your Booking Voucher at the time you check in at the hotel.

The Booking Voucher will be issued once your booking is confirmed. If you do not receive a Booking Confirmation Email from us within 24 hours, please contact us.

6. I've checked with the hotel and they have no booking under my name. What do I do?

If you are in doubt about the status of your booking, please do not hesitate to contact us.

7. What are your Customer Terms and Conditions?

Our Customer Terms and Conditions form an agreement between LateStays.com and you when the booking is made. Please make sure you read and understand these Customer Terms and Conditions before making a booking as well as the Offer Details and Conditions, which are specific to each deal.